H Two U Real Estate LLC

H Two U Real Estate LLC (“We,” “Us,” or “Our”) is committed to protecting the privacy and
security of your personal data. This Privacy Policy explains how we collect, use, disclose, and
protect the information you provide to us when you use our services, website, or mobile
applications, in compliance with the laws of the United Arab Emirates (UAE), including the
Federal Decree Law No. 45 of 2021 Regarding the Protection of Personal Data (PDPL).
By engaging with us, you acknowledge that you have read and understood the terms of this
Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our real estate brokerage
services.
Personal Data
This is information that can be used to identify you directly or indirectly:
Contact & Identity Data: Name, address, email address, phone number, nationality, date of
birth, passport or Emirates ID details (for legal/KYC compliance).
Financial & Transaction Data: Property budgets, financial capacity, payment details, bank
account information, and information related to deposits or transactions.
Property Preference Data: Details about your property search criteria (e.g., location, type,
size, price range) or property details (for sellers/landlords).
Legal Compliance Data: Information required for anti-money laundering (AML) and Know
Your Customer (KYC) checks, including source of funds.
Usage and Technical Data
This information is collected automatically when you access our digital platforms:
Technical Information: IP address, browser type and version, device type, operating system.
Usage Information: Pages viewed, time spent on our website/application, search queries, and
referral sources.
Cookies and Tracking: We use cookies and similar technologies to track activity and hold
certain information. You will be prompted to manage your cookie preferences.
How We Use Your Information
We use your Personal Data for specific and legitimate purposes, primarily to fulfill our
contractual obligations to you and for our legitimate business interests.
To Provide Services: To match you with properties, facilitate property viewings, negotiate
transactions, and manage sales, purchases, or rentals.

For Legal and Regulatory Compliance: To comply with UAE laws, including DLD
regulations, AML/KYC requirements, and to verify property ownership (as required by
DLD).
To Communicate: To respond to your inquiries, send service-related notifications, and
provide updates on properties or transactions.
For Marketing: To send you news, market updates, special offers, and information about our
services, only where you have provided your explicit consent or where permitted by law. You
may opt out at any time.
To Improve Our Services: To analyze website usage, measure the effectiveness of our
marketing, and enhance our service offerings.
Disclosure of Your Information (Sharing with Third Parties)
We will only disclose your Personal Data in the following circumstances:
To Property Owners/Developers: When you express interest in a specific property, your
contact details may be shared with the relevant seller, landlord, or developer to facilitate the
transaction.
To Regulatory Authorities: When required by law or a judicial/regulatory order (e.g., Dubai
Land Department, courts, police).
To Service Providers: We may share data with third-party vendors who perform services on
our behalf, such as IT hosting, legal advisors, financial institutions, or payment processors.
These parties are contractually bound to keep your data confidential and secure.
Professional Advisers: To legal, financial, and other professional advisers as necessary for our
business operations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be
transferred to the new owner.
We do not sell your Personal Data to third parties for their direct marketing purposes without
your explicit consent.
Data Security
We have implemented robust technical and organizational measures to protect your Personal
Data from unauthorized access, loss, misuse, or alteration. These measures include data
encryption, secure storage systems, and restricting employee access to data on a need-to-know
basis. However, no electronic transmission or storage is 100% secure, and we cannot
guarantee absolute security.
Cross-Border Data Transfer
As a company operating in Dubai, your Personal Data is primarily processed and stored
within the UAE. Should it be necessary to transfer your data outside of the UAE for
processing (e.g., to a cloud service provider), we will only do so in compliance with the
PDPL, ensuring an adequate level of protection for your data.
Your Rights (Data Subject Rights)

In accordance with UAE law, you have certain rights regarding your Personal Data, including:
Right to Access: To request a copy of the Personal Data we hold about you.
Right to Rectification: To request the correction of inaccurate or incomplete Personal Data.
Right to Erasure (“Right to be Forgotten”): To request the deletion of your Personal Data,
subject to our legal and contractual obligations to retain certain records.
Right to Restrict or Object to Processing: To request that we limit or stop the processing of
your data in certain circumstances (e.g., for direct marketing).
Right to Withdraw Consent: Where we rely on your consent to process your data, you have
the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below.
Data Retention
We will retain your Personal Data only for as long as necessary to fulfill the purposes for
which it was collected, including for the purposes of satisfying any legal, accounting, or
reporting requirements (e.g., five years for transaction records as per general UAE
guidelines).
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection
practices, please contact us:
H Two U Real Estate LLC
Trade License: 1538455
RERA Number: 54169
Address: Prime Tower, Office 1204, Business Bay, Dubai, UAE
Email: office@home2u.com
Phone: +971 58 930 3366
Website: https://home2u.com
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of
this policy will indicate when the most recent changes were made. We encourage you to
review this policy periodically.